Frequently Asked Questions
Everything you need to know about our Merino wool essentials.
What makes Merino wool different from regular wool?
Unlike traditional wool which can be itchy, Merino wool fibers are ultra-fine and soft against the skin. It is naturally moisture-wicking, odor-resistant, and temperature-regulating, making it perfect for year-round wear.
How should I care for my Woolly garments?
To extend the life of your clothing, we recommend machine washing on a cold, gentle cycle with wool-safe detergent. Lay flat to dry or tumble dry on low heat. Avoid bleach and fabric softeners.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all unwashed and unworn items in their original packaging. Simply visit our returns portal to start the process.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to local customs duties.
Are your products ethically sourced?
Absolutely. We partner with suppliers who adhere to strict animal welfare standards (no mulesing) and fair labor practices. Sustainability is at the core of everything we do.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a technical, athletic fit.